Order tracking
Where is my order?
Enter the tracking number from your shipping confirmation email to see exactly where your package is.
Processing: 1–2 business days
We pack your order and email you a tracking number as soon as it ships.
Delivery: 8–12 business days
Most orders arrive within 8–12 business days after shipping.
Covered by our guarantee
If your package hasn't arrived within 30 days of your order, we'll replace it or refund you.
Can't find your tracking number or have a question? Contact our support team
Shipping questions
Tracking FAQ
Still unsure? Email us and a real person will reply within 24 hours.
When will I get my tracking number?
As soon as your order ships, usually within 1–2 business days. It's in your shipping confirmation email. Check your spam folder too.
My tracking isn't updating. Is something wrong?
No. New tracking numbers can take 24–48 hours to show the first update, and there can be quiet days while the package travels. If nothing changes for 5 business days, contact us.
I ordered a bundle. Why did only part of it arrive?
Bigger orders sometimes ship in more than one package. Each package gets its own tracking number.
What if my package never arrives?
If it hasn't arrived within 30 days of your order, email us and we'll send a free replacement or refund you in full.