Refund policy
Shipping Policy
Thank you for choosing FlameWard. We want your order to reach you quickly and safely. Please read our shipping policy below. If you have any questions, our support team is always happy to help.
Order processing
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day. As soon as your order ships, you will receive a confirmation email with your tracking number.
During busy periods, such as Black Friday and the holiday season, processing can take a little longer. We always do our best to ship every order as fast as possible.
Shipping rates (United States)
- 1 item: $4.99 standard shipping
- 2 or more items: FREE shipping
Free shipping is applied automatically at checkout when you have 2 or more items in your cart.
Delivery times
Most orders arrive within 8–12 business days after shipping. Delivery times are estimates, not guarantees. Delays can happen because of weather, carrier delays, holidays or high order volumes. If your order is taking longer than expected, please contact us and we will look into it right away.
Order tracking
Once your order has shipped, you will receive an email with a tracking link. Please allow 24–48 hours for the tracking information to update. If your tracking hasn’t updated after 5 business days, please reach out to us.
Shipping address
Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it before it ships. Once an order has shipped, we can no longer change the address.
FlameWard is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we can reship it once the customer pays the shipping cost again.
Multiple packages
If you order more than one item, your order may arrive in separate packages. This is normal. You will receive tracking information for each package.
Lost, stolen or damaged packages
If your package hasn’t arrived within 30 days of placing your order, please contact us and we will send a free replacement or give you a full refund.
If your order arrives damaged, please email us within 7 days of delivery with your order number and a photo of the damage. We will send you a replacement at no extra cost.
If tracking shows your package as delivered but you can’t find it, please check with your neighbors and your local post office first. If it still hasn’t turned up after 48 hours, contact us and we will help you.
Customs and international orders
At this time, we ship mainly within the United States. If you are ordering from outside the United States, any customs duties or import taxes are the responsibility of the customer.
30-Day Money-Back Guarantee
We stand behind every FlameWard product. If you are not completely satisfied with your order, contact us within 30 days of receiving it and we will give you a full refund. No complicated forms and no hassle.
Contact us
Have a question about your order or shipping? We’re here to help.
Email: support@flameward.com
We reply to all messages within 24 hours, Monday to Friday.